Terms of Service

Media Smart Consultancy Services Ltd (trading as) MSCS - FULL TERMS AND CONDITIONS OF SERVICE between the 'Seller' MSCS and the 'buyer'.

VAT Disclaimer
As of 01/12/2016 all sales processed in the UK & Northern Ireland will be subject to Value Added Tax. Sales from the Republic Of Ireland are not subject to VAT. Please note: If you are an existing customer and started your agreement prior to the above date then vat will be charged on any payments made after 01/12/2016. Media Smart Consultancy Services will send all customers a VAT invoice from the above date for your accountancy purposes and if you are VAT registered you can claim the VAT back.

Privacy Policy – We do not store credit card details nor do we share customer details with any 3rd parties
1. Application
1.1 These Terms and Conditions shall apply to the provision of Services by the Supplier to the Client. 1.2 In the event of conflict between these Terms and Conditions and any other terms and conditions (of the Client or otherwise), the former shall prevail unless expressly otherwise agreed by the Supplier in writing.
2. Definitions
2.1 2.1In this Agreement, unless the context otherwise requires, the following expressions have the following meanings:
"Business Day"
a day (these are the days between and including Monday to Friday and do not include public holidays, weekends and days when MSCS are closed for business) on which banks generally are open for the transaction of normal banking business.
"The Client"
means any individual, firm or corporate body (which expression shall, where the context so admits, include its successors and assigns) which purchases services from the Supplier;
"The Commencement Date"
the commencement date for this agreement as set out in the schedule;
" Services"
means the services to be provided by the Supplier to the Client.
"The Supplier"
Media Smart Consultancy Services trading as MSCS
2.2 Any reference in these Conditions to a statute or a provision of a statute shall be construed as a reference to that statue or provision as amended, re-enacted or extended at the relevant time.
2.3 The headings in these Conditions are for convenience only and shall not affect their interpretation.
3. The Service
3.1 With effect from the Commencement Date the Supplier shall, in consideration of the Fees being paid in accordance with the Terms of Payment will provide the services expressly identified, or otherwise agreed under this agreement.
3.2 The Supplier will use reasonable care and skill to perform the services identified otherwise agreed under this agreement.
3.3 The Supplier shall use all reasonable endeavours to complete its obligations, within the specified time frame.
4. Price
4.1 The Client agrees to pay the Fees in accordance with the terms of payment.
4.2 In addition the Supplier shall be entitled to recover from the Client his reasonable incidental expenses for materials used and for third party goods and services supplied in connection with the provision of the Services.
4.3 The Client will pay the Supplier for any additional services provided by the Supplier that are not specified in the Agreement in accordance with the Supplier's then current, applicable daily rate in effect at the time of the performance or such other rate as may be agreed. Any charge for additional services will be supplemental to the amounts that may be due for the Expenses. 4.4 All sums payable by either party pursuant to this Agreement are exclusive of any value added or other tax (except corporation tax) or other taxes on profit, for which that party shall be additionally liable.
5. Payment
5.1 All payments required to be made pursuant to this Agreement by either party shall be made immediately of the date of the relevant invoice in Sterling in cleared funds to such bank in the UK as the other party may from time to time nominate, without any set-off, withholding or deduction except such amount (if any) of tax as that party is required to deduct or withhold by law. 5.2 The time of payment shall be of the essence of these terms and conditions. If the Client fails to make any payment on the due date in respect of the price or any other sum due under these terms and conditions then the Supplier shall, without prejudice to any right which the Supplier may have pursuant to any statutory provision in force from time to time, have the right to charge the Client interest on a daily basis at an annual rate equal to the aggregate of 5 per cent and the base rate of NatWest bank plc from time to time on any sum due and not paid on the due date. Such interest shall be calculated cumulatively on a daily basis and shall run from day to day and accrue after as well as before any judgment is made.
6. Variation and amendments
6.1 If the Client wishes to vary any details of the Agreement it must notify the Supplier in writing as soon as possible. The Supplier shall endeavour to make any required changes and any additional costs thereby incurred shall be invoiced to the Client if agreed with client beforehand.
6.2 If, due to circumstances beyond the Supplier's control, it has to make any change in the arrangements relating to the provision of the Services it shall notify the Client forthwith. The Supplier shall endeavour to keep such changes to a minimum and shall seek to offer the Client arrangements as close to the original as is reasonably possible in the circumstances.
7. Termination
7.1 The Supplier may terminate the agreement forthwith if:
7.1.1 The Client is in breach of any of its obligations hereunder; or
7.1.2 The Client has entered into liquidation (other than for the purposes of a bona fide amalgamation or reconstruction) whether compulsory or voluntarily or compounds with its creditors generally or has an administrator, administrative receiver or receiver appointed over all or a substantial part of its undertaking or assets; or 7.1.3 the Client has become bankrupt or shall be deemed unable to pay its debts by virtue of Section 123 of the Insolvency Act 1986; or 7.1.4 The Client ceases to carry on business; or 7.1.5 Any circumstances whatsoever beyond the reasonable control of the Supplier (including but not limited to the termination, through no fault of the Supplier, the termination of the service) that necessitates the termination for whatever reason of the provision of services.
7.2 In the event of termination under clause 7.1 the Supplier shall retain any sums already paid to by the Client without prejudice to any other rights may have whether at law or otherwise.
8. Sub-Contracting
8.1 Either party May sub-contract the performance of any of its obligations under this Agreement without the prior written consent of the other party. Where either party sub-contracts the performance of any of its obligation under this Agreement to any person with the prior consent of the other party, that party shall be responsible for every act or omission of the sub- contractor as if it were an act or omission of the party itself.
9. Liability
9.1 Except in respect of death or personal injury caused by the Supplier's negligence, the Supplier will not by reason of any representation, implied warranty, condition or other term, or any duty at common law or under express terms of this contract, be liable for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the Supplier's servants or agents or otherwise) in connection with the performance of this contract or with the use by the Client of the Services supplied. 9.2 The Client shall indemnify the Supplier against all damages, costs, claims and expenses suffered by the Supplier arising from loss or damage to any equipment (including that of third parties) caused by the Client, or its agent or employees.
9.3 The Supplier shall not be liable to the Client or be deemed to be in breach of these terms and conditions by reason of any delay in performing, or any failure to perform, any of the Supplier's obligations if the delay or failure was due to any cause beyond the Supplier's reasonable control. 9.4 Where the Client consists of two or more persons such expression throughout shall mean and include such two or more persons and each or any of them. All obligations on the part of such a Client shall be joint and several obligations of such persons.
10. Force Majeure
10.1 Neither the Supplier nor the Client shall be liable to the other or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the Services, if the delay or failure was due to any cause beyond that party's reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond either party's reasonable control:- 10.2 Act of God, explosion, flood, tempest, fire or accident;
10.3 War or threat of war, sabotage, insurrection, civil disturbance or requisition;
10.4 Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
10.5 Import or export regulations or embargoes;
10.6 Strikes, lock-outs, or other industrial actions or trade disputes (whether involving employees of either the Supplier or the Client or of a third party);
10.7 Difficulties in obtaining raw materials, labour, fuel, part or machinery;
10.8 Power failure or breakdown in machinery.
11. Waiver
11.1 No waiver by the Supplier of any breach of these terms and conditions by the Client shall be considered as a waiver of any subsequent breach of the same or any other provision. A waiver of any term, provision or condition of this agreement shall be effective only if given in writing and signed by the waiving party and then only in the instance and for the purpose for which the waiver is given.
11.2 No failure or delay on the part of any party in exercising any right, power or privilege under this agreement shall operate as a waiver of, nor shall any single or partial exercise of any such right, power or privilege preclude any other or further exercise of or the exercise of any other right, power or privilege.
12. Severance
12.1 If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected thereby.
13. Copyright
The Supplier reserves all copyright and any other rights (if any) which may subsist in the products of, or in connection with, the provision of the Supplier's services or facilities. The Supplier reserves the right to take such actions as may be appropriate to restrain or prevent infringement of such copyright.
14. Notices and Service
14.1 Any notice or other information required or authorized by this agreement to be given by either party to the other shall be given by sending by pre-paid registered post; or sending by email, to cancel the service a letter in the post is required. All other notices or information can be given by email 14.2 Any notice or information given by post in the manner provided by Clause 14.1 which is not returned to the sender as undelivered shall be deemed to have been given on the 3 business days after the envelope containing was so posted; and proof that the envelope containing any such notice or information was properly addressed, pre-paid, registered and posted, and that has not been so returned to the sender, shall be sufficient evidence that the notice or information has been duly given.
14.3 Any notice or information sent by facsimile transmission or comparable means of communication shall be deemed to have been duly given on the date of transmission, provided that a confirming copy of is sent to the other party 24 hours after transmission.
14.4 Service of any document for the purposes of any legal proceedings concerning or arising out of this Agreement shall be affected by either party by causing to be delivered to the other party at its registered or principal office, or to such other address as may be notified to by the other party in writing from time to time.
15. Emails
It is the client's responsibility to ensure MSCS has the correct email address for them. Due to various issues such as strict spam filters and similar we cannot be responsible for clients not receiving reports, emails and any other information from us. It is the client’s responsibility to inform us if they have not received their report before the renewal date of their account immediately, by either the client contacting their dedicated account manager directly or by calling our customer service department on the number stated within these terms. 16. Reporting on campaign performance is dependent on the agreed timescale and will be sent within 24 hours of campaign renewal. Campaign renewal date is set and sent to the buyer at the start of the agreement and prior to any campaign going live.
16.1 30 Day Campaigns
2 days prior to the campaign end date a report will be sent to the buyer summarising the campaign's performance. If the report due date falls on the weekend the report will be sent on the next business day. Daily reports cannot be issued. The maximum reports the buyer can request is 1 report per week. Any report requests can take up to 3 working days from the date of the request. If the buyer wishes to receive more frequent updates on their Account, please contact your dedicated Account Manager or alternatively call our Customer Service Department for assistance on the number stated within these terms. From month 2 onwards reports will only be issued upon request from the Buyer. Requests can be made via telephone or in writing via email or post. 16.2 Campaigns 31 days or more (e.g., 90 days/120 days/ 180 days etc.)
The client will receive monthly reports for the duration of the campaign agreed upon at the point of sale (e.g. 90 days/120 days/ 180 days etc.) Daily reports cannot be issued. The maximum reports the buyer can request is 1 report per week. Any report requests can take up to 3 working days from the date of the request. If the buyer wishes to receive more frequent updates on their Account, please contact your dedicated Account Manager or alternatively call our Customer Service Department for assistance on the number stated within these terms. 16.3 Should the campaign exceed the original agreed duration, as agreed upon at the point of sale, reports will only be issued upon request by either the client contacting their dedicated account manager directly or by calling our customer service department on the number stated within these terms.
Google Adwords:
The following terms will only apply to you, if you have purchased this service, or if you purchase this service at a later date than the original agreement date, or you have any Google Adwords marketing at any given time. 17. Keyphrases A minimum of 2 key phrases is required after the initial contractual period has expired. Prices for each phrase may vary depending on competition and whether targeting is on a local or national basis. In the event of the Buyer requesting changes to the phrases that were originally agreed upon extra charges may apply in some instances where it is more competitive. However, MSCS will endeavour to prevent such charges occurring.
18. Payments
If payments fall on a non-business day, i.e., weekends or bank holidays or on any days that MSCS Marketing are closed for business, monies will be debited from the buyer on the preceding Business Day. 18a.If your Campaign was purchased at a discounted rate for the initial trial period (30 - 60 - 90 days etc) and if you continue after your trial period expires, you will then be charged the original rate card price of the package you purchased.
19.No Refunds Policy
MSCS operates a strict no refund policy as the initial contract duration is for a short-term period. All first Payments/Set-up fees that have been paid to MSCS are non-refundable as stated and agreed by the buyer on a recorded line at the point of sale. The Seller is supplying a non-tangible product, which cannot be returned from the Buyer to the Seller.
As this is a business-to-business transaction, a cooling off period is not Applicable. If for any reason the customer feels that the service that was purchased has not been provided or even miss sold in any way, we will perform a full investigation into any issue and hope to have a resolution actioned within 5 days of initial contact. Any refunds given are deemed to be a full resolution between MSCS and the buyer and we will request confirmation in writing via email prior to any refund that the buyer is happy with our resolution and no further action is needed so long as refund is received. We can only refund back onto the original credit/debit card that any payment was made with. If this is not possible to refund back to the card that payment was originally made from then we will provide marketing as of the same value as payment that was made and disputed 20.Chargebacks MSCS will robustly contest any chargebacks made by the client to their credit/debit card company. Any successful chargebacks back to the client's card will result in arrears on your account with MSCS Marketing. Therefore, the outstanding amount (i.e. equal to the chargeback amount) will be due to us from the client. In the event of this outstanding amount remaining unpaid after a period of 28 days the account will then be transferred to an independent debt recovery agency whose fee will be up to 200% of the original amount plus the original debt outstanding to MSCS. MSCS may submit an application for judgment to be entered for the outstanding debt plus any legal costs incurred to recover the debt. This may also adversely affect the client's ability to obtain credit in the future. This will have an adverse affect on your credit rating in the future. Failure to settle any outstanding balance, the account(s) will remain open until the outstanding balance has been paid in full to MSCS.
21.Duration of Contract This contract is for the duration agreed upon at the point of sale between the supplier (MSCS) and the client for the duration of 30 days / 90 days / 120 days / 180 days etc. This contract will renew for 30 Days at a time and will continue to renew every 30 Days unless cancelled as stipulated in point 24 of these terms and conditions.
22.Cancellation of contract After your first month, a notice period of thirty days is required to cancel your Campaign(s). Within your first month you can cancel your agreement by telephone or email. Cancellation of any account can only be actioned via your Account Manager or a Senior Manager within the Accounts Team. From month 2 and beyond, cancellation of the contract can be actioned by giving 30 days' notice in writing via email. Where the next renewal payment date falls within the 30 Day notice period, this will be taken as the final renewal payment, and the campaign will cease 30 days from the final payment date. If you wish to cancel your contract, you can do so, by writing to the office in which your account is held (letter in post, NOT AN EMAIL) or to the postal address which is provided in this Welcome Pack. An account cannot be cancelled whilst it is in a state of arrears. The outstanding arrears must be cleared before a cancellation can be actioned. Cancellation of payment with your bank & Chargebacks without notifying the seller of your wish to cancel cannot be accepted by MSCS and will be contested and we will seek any payments we feel are owed.
23.Complaints
If you wish to make a formal complaint against an MSCS representative or any of our services, please send your complaint in writing by registered post to the address provided within these terms. We endeavor to provide a quality service in handling of your complaint, MSCS require that your complaint is put in writing to us, addressed to the Customer Service Manager. All complaints that MSCS receive will be responded to within 28 days of receipt of the complaint unless otherwise specified by the Supplier. 26. Applicable Law and Jurisdiction
These terms and conditions shall be governed and construed in accordance with English and Welsh law and the parties shall submit to the exclusive jurisdiction of the English and Welsh courts.
24.Summary of service
MSCS guarantees, using its systems to create Adverts on Google, the adverts will then appear on Google, in accordance with agreed key phrasesshould you wish to change anyof the key phrases, please contact ourcustomer service department on the number stated within these terms to speak with the relevant department. Upon receipt of payment the buyer has already agreed to this contract on a recorded line. MSCS aim to have the buyer's advert(s) live on Googlewithin 48 hours of receipt of full paymentand successful verification of their email address, for future documents to be sent from the Supplier. Unless otherwise specified by the buyer at the point of sale. This time frame can vary depending on the Buyer's response time to verify their email address. For the purposes of this contract MSCS will generate Google Adverts for the client to appear every day in accordance with agreed Key Phrasesthat have been agreed. Access cannot be granted to the Buyer to MSCS's Google Business Account due to strict confidentiality and Data Protection in the interest of all our clients.

FACEBOOK

25.Emails
It is the clients responsibility to ensure MSCS has the correct email address for them. Due to various issues such as strict spam filters and similar we cannot be responsible for clients not receiving reports, emails and any other information from us. It is the clients responsibility to inform us if they have not received their report before the renewal date of their account immediately, by either the client contacting their dedicated account manager directly or by calling our customer service department on the number stated within these terms.
26.Reports
16.1 30 Day Campaigns
3 days prior to the campaign end date a report will be sent to the buyer summarising the campaign's performance. If the report due date falls on the weekend the report will be sent on the next business day. Daily reports cannot be issued. The maximum reports the buyer can request is 1 report per week. Any report requests can take up to 3 working days from the date of the request. If the buyer wishes to receive more frequent updates on their Account, please contact your dedicated Account Manager or alternatively call our Customer Service Department for assistance on the number stated within these terms. From month 2 onwards reports will only be issued upon request from the Buyer. This request must be made in writing via email or post. 16.2 Campaigns 31 days or more (e.g., 90 days/120 days/ 180 days etc.)
The client will receive monthly reports for the duration of the campaign agreed upon at the point of sale (e.g. 90 days/120 days/ 180 days etc.) Daily reports cannot be issued. The maximum reports the buyer can request is 1 report per week. Any report requests can take up to 3 working days from the date of the request. If the buyer wishes to receive more frequent updates on their Account, please contact your dedicated Account Manager or alternatively call our Customer Service Department for assistance on the number stated within these terms.
16.3 Should the campaign exceed the original agreed duration, as agreed upon at the point of sale, reports will only be issued upon request by either the client contacting their dedicated account manager directly or by calling our customer service department on the number stated within these terms.
17.Payments
If payments fall on a non-business day, i.e., weekends or bank holidays or on any days that MSCS are closed for business, monies will be debited from the buyer on the preceding business Day.
17a. If your Campaign was purchased at a discounted rate for the initial trial period (30 - 60 - 90 days etc) and if you decide that you would like to continue after your trial period expires, you will then be charged the original rate card price of the package you purchased.
17b. All payments made by Credit Card will be subject to a 3% surcharge. Debit cards will not be charged any surcharge.
18. Failed Payments
Each scheduled payment that fails to be processed will not incur late payment fee’s unless we pass on to a third party to recover.
19. Pausing Campaigns
If a campaign is paused for any reason there is charge of £24.99 + VAT per month to hold the clients allocation and to keep the clients account active. Any Account that is paused, can remain paused for a maximum term of 3 months. If the Buyer wishes to cancel whilst the campaign is paused, the final 30 days will be charged at the agreed rate of the campaign. Please be advised that for the final 30 days any account cannot be paused and therefore will have to be active for the final 30 days period.
Further to this the campaign will be re-activated automatically and charged accordingly. Unless otherwise specified by the Buyer and agreed by MSCS.
20.No Refunds Policy
MSCS operate a strict no refund policy as the initial contract duration is for a short term period. All first Payments/Set-up fees that have been paid to MSCS are non-refundable as stated and agreed by the Buyer on a recorded line at the point of sale. The Seller is supplying a non tangible product which cannot be returned from the Buyer to the Seller. As this is a business to business transaction, a cooling o_ period is not applicable.
21.Chargebacks
Any chargebacks made by the client to their credit/debit card company will be robustly contested by MSCS.
Any successful chargebacks back to the client's card will result in arrears on your account with MSCS.
Therefore, the outstanding amount (i.e. equal to the chargeback amount) will be due to us from the client. In the event of this outstanding amount remaining unpaid after a period of 28 days the account will then be transferred to an independent debt recovery agency whose fee will be up to 200% of the original amount plus the original debt outstanding to MSCS. MSCS may submit an application for judgment to be entered for the outstanding debt plus any legal costs incurred to recover the debt. This may also adversely affect the client's ability to obtain credit in the future. This will have an adverse effect on your credit rating in the future. Failure to settle any outstanding balance, the account(s) will remain open until the outstanding balance has been paid in full to MSCS Marketing.
22. Duration of Contract
this contract is for the duration agreed upon at the point of sale between the supplier (MSCS) and the client for the duration of the agreed and signed for timescale. This contract will renew for the signed for time and will continue to renew unless cancelled as stipulated in point 23 of these terms and conditions.
23. Cancellation of contract
After your first month, a notice period of thirty days is required to cancel your Campaign(s). Within your first month you can cancel your agreement by calling your Account Manager directly or by calling our customer service and being transferred to your Account Manager. Cancellation of any account, can only be actioned via your Account Manager or a Senior Manager within the Accounts Team. MSCS can accept any cancellations in the first month via email or telephone. From month 2 and beyond, cancellation of the contract can be actioned by giving 30 days' notice in writing by email. Where the next renewal payment date falls within the 30 Day notice period, this will be taken as the final payment, and the campaign will cease at the agreed timescale from the final payment date. If you wish to cancel your marketing, you can do so by email to support@mscsonline.co.uk.
24.Complaints
If you wish to make a formal complaint against an MSCS representative or any of our services, please send your complaint in writing by registered post to the address provided within these terms. We endeavour to provide a quality service in handling of your complaint, MSCS require that your complaint is put in writing to us, addressed to the Customer Service Manager. All complaints that MSCS receive will be responded to within 28 days of receipt of the complaint unless otherwise specified by the Supplier.
25. Applicable Law and Jurisdiction
These terms and conditions shall be governed and construed in accordance with English and Welsh law and the parties shall submit to the exclusive jurisdiction of the English and Welsh courts.
26. Summary of service
MSCS guarantees, using its systems to create and deliver Adverts on Facebook as agreed at the point of sale and also stipulated on the invoice within these terms. The Adverts will then appear on Facebook, in accordance with the agreed demographic profiling limitations, should you wish to change any of the demographic profiling limitations, please contact your dedicated Account Manager.
Upon receipt of payment the buyer has already agreed to this contract on a recorded line. MSCS aim to have the buyer's advert(s) live on Facebook within 48 hours of receipt of full payment and successful verification of their email address for future documents to be sent from the Supplier. Unless otherwise specified by the buyer at the point of sale. This time frame can vary depending on the Buyer's response time to verify their email address. For the purposes of this contract MSCS will generate Facebook Adverts for the client to appear on Facebook in accordance with agreed demographic profiling limitations. Access cannot be granted to the Buyer to MSCS's Facebook Business Account due to strict confidentiality and Data Protection in the interest of all our clients.

HOSTING
If the Buyer named on this Contract has purchased a website or a Facebook online shop from MSCS hosting charges will be applied. MSCS will host the buyer's website. Whilst the Buyer has a live Campaign with MSCS, no hosting charges will be applied. Once the marketing Campaign has expired, the buyer will be billed a monthly/annually hosting fee for the website. Rates will vary dependant on the size/nature of the website. The fee is based on a twelve month renewable contract. In the event that the buyer cancels the marketing agreement the monthly fee will continue. The content of the website is the sole responsibility of the buyer. The buyer must not upload to their website content which is unlawful, pornographic, obscene or threatening. While the seller (MSCS) will use every reasonable measure to ensure the integrity and security of the server, the seller cannot guarantee that the server will be free from unauthorised users or hackers. The seller shall endeavour to ensure continuation of service at all times however the seller shall not in any event be held liable for interruptions of service or down time of the server.

WEBSITES:

Content:
Any content supplied by the client to be used in the website's are NOT spell checked or proof read prior to being uploaded so it remains the responsibility of the client providing the information to ensure all is grammatically correct. MSCS will not be held responsible for any incorrect content.
Web Brief:
MSCS will send out a web brief for information and content to be supplied by the client for the website. When a website is purchased with a Google TM Marketing campaign, MSCS will create a free simple landing page to be used whilst the webs brief is returned and the website built. When marketing is paused awaiting return of the webs brief, MSCS will create a landing page after 5 days and resume the marketing until received. Website Approval:
Once a website has been completed by MSCS we will provide the client with a URL for you to check and approve the website, making any amends where appropriate. If the client hasn't approved the website after 5 days, MSCS will assume that everything is satisfactory and go live with the website.
Timescales & Additional Information:
We aim to get your website live within two working weeks of you returning the brief. If you would like to request changes to your site we recommended your read over the site carefully and think about what it is would like to change, compile all of your changes into a single email .doc or .txt and send this back to us, for your free changes we can only accept a single set of requests so make sure you have finalised your request before sending it to us. Changes are carried out within 72 hours but may take up to 5 working days to implement depending on how complex your requests are. If you would like to add additional pages to your site then each page until you reach 5 a total of pages are chargeable at an agreed price. Anything above 5 pages will be based on an individual quotation. If you would like more than two inbox's each additional inbox is charged at £12 + vat per year. The design on all free websites remains the property of MSCS until the client has allowed the recommended bedding in period for their marketing (currently 12 weeks for both Google & Facebook Marketing) Should you choose to discontinue your marketing before the recommended bedding in period, but would like to keep the design created by Media Supermarket, then the design is currently charged at £300 + VAT for a 3 page design. Each page thereafter is currently charged at an agreed price. Anything above 5 pages will be based on an individual quotation. Should you choose to discontinue your marketing and would like us to continue to host your website, hosting is charged at £9 + vat per month. We currently offer 12 months for the price of 10 making your website hosting only £90 + vat for the entire year! Should you choose to discontinue your marketing and you would like to transfer your domain to another domain provider an administration fee of £19.99 +vat is applicable. Should you choose to discontinue your marketing and would like the source files for your website we will provide these in a .rar emailed to you directly free of charge. We also offer your website files on a CD posted to your address for £10 + vat Refund Policy. We offer a full refund on Google marketing if your account is not live within 2 working days* unless otherwise agreed. If we are building you a site we offer a refund if the site is not finished within the agreed time frame.
*If we are building a website for your company before a Google marketing campaign then it will take longer than 2 working days. We offer a refund if the marketing campaign is not live within 2 working days of your web site being approved unless otherwise agreed.